Shipping policy

Shipping Policy

At TheOther, we work hard to ensure your ceremonial matcha reaches you fresh, safe, and on time. Please review our shipping guidelines below.

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Processing Time

• All orders are processed within 3-4 business days.

• Orders placed on weekends or holidays will be processed the next working day.

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Domestic Shipping (USA)

• All orders include tracking information, shared via email once shipped.

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International Shipping

• We currently only ship domestically to the US with plans to expand internationally very soon. 

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Order Tracking

• Once your order ships, you’ll receive a tracking number by email.

• You can track your package directly through the courier’s website.

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Damaged or Lost Packages

• If your package arrives damaged, please contact us within 48 hours with photos.
  

• For support please contact info@theother.com